Claims for return or exchange must be made within 24 hours of receiving the order. The product must be in its original condition and must not have been used, opened, or tampered with.
Return or exchange requests will only be accepted if the parcel was shipped with incorrect, damaged, or expired products due to an error on our part.
Products with opened seals or reduced quantity are not eligible for return, exchange, or refund under any circumstances.
Damaged Parcels: If your parcel appears damaged upon delivery, please do not accept it from the courier. Refuse the parcel and have it returned to sender. Once a parcel has been accepted and signed for, Diligence Healthcare will not be able to process a refund claim for damage.
